Thanks for stopping by to find out who we are. We are...
We are a small business that has been a long time in the making. We have worked for both large and small businesses over the years, where we have learned a lot about business - both what to do - and what not to do. We have found that good business boils down to providing excellent customer service. Without you, the customer, we have no business, so we will do everything in our power to make sure that you are satisfied with your order and service from K&J Magnetics.
We have been fascinated by magnets our entire lives, just like most folks. The mysterious invisible force is just truly mesmerizing. We are constantly inventing (or trying to invent) new contraptions and new uses for our powerful neodymium magnets. If you run into us on the street, there is almost a 100% chance that we will have magnets with us to entertain ourselves and others (unless we have already given them away that day, which often happens).
Just like you, we buy stuff on the internet all the time and have the same concerns as you. When we order something online, we want it as soon as possible. That is why we ship most orders within one business day of payment. We want you to receive your order as quickly as we like receiving ours. We are also very concerned about security and privacy on the web. That is why we use Authorize.net, one of the most respected credit card processing providers on the web. We do not store your credit card information on our servers after your order is processed. We will not share your information with anyone, nor will we email you unless it is regarding your order. The only thing you will receive from us is your order and great customer service.
Yes, we do have several engineers on staff. We will work hard to answer any questions you may have about magnets. If we don't know the answer, we will do our best to find out, or provide you with somewhere to find the information that you need. No, we do not live in cubicles, nor do we wear pocket protectors (usually).
Yes, we do our own web design. In an effort to keep our costs and our prices down, we have learned, and continue to learn, web design and programming. While our site may not be the most flashy or innovative on the web, we work hard to make it simple to navigate, informative and functional. If you notice anything wrong with the site, or have recommendations for improvement, we would very much appreciate you dropping us an email bringing it to our attention.
We care about our environment so we use recycled packaging materials whenever possible. From using boxes made from recycled materials to reusing packaging whenever possible, we do what we can to conserve our natural resources and reduce waste.
Of all of the great people we have met in this business over the years. We have learned so much from so many friendly and intelligent people over the years. Thanks to you all!
If you have any questions, comments or suggestions, please email us at: ContactUs@kjmagnetics.com
Have a great day!